Refund policy
At Zonova, customer satisfaction is our top priority. We strive to deliver high-quality products and a smooth shopping experience to every customer.
Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item. Our team will review the issue and arrange a replacement or refund if approved.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund. Approved refunds are processed within 3–5 business days and will be issued via the original payment method (JazzCash, EasyPaisa, or bank transfer for COD orders).
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, clearance sale, or customized product reasons.
Order Cancellation
Orders can only be canceled before shipment. Once the order has been dispatched, cancellation requests may not be accepted.
Contact Us
Contact Us For any return or refund inquiries, please contact our support team:
- 📧 Email: fawad.bnu2011@zonova.shop
- 📞 Phone: 0333 9748746
- 🕐 Support Hours: Monday – Saturday, 9:00 AM – 9:00 PM (PKT)
Thank you for shopping with Zonova.